Most claims arise out of fundamental failures in the lawyer/client relationship - failures such as inadequate client-case screening, poor communication and insufficient systems, trails and record-keeping. Learn how to better understand and manage the critical dynamics of your interaction with clients and reduce your risk of a claim.

To learn more about managing the lawyer/client relationship:

• Click on any of the subjects from the on-line version of the managing the lawyer/client relationship booklet, OR

• Download an Acrobat PDF version of the managing the lawyer/client relationship booklet (208KB file), OR

• Order a copy of this booklet.

Other Resources

• managing a better professional services firm
  This booklet reviews how you and your firm can meet the challenge of providing superlative client services.
• Dealing with Difficult Clients
  In this paper, Carole Curtis passes on some very practical tips and advice on how you can better deal with clients
• practicePRO Lending Library
  View books from the 'Marketing and Client Relations' titles of our library.
• Other LAWPRO articles on providing better client service
  Click here to see a complete list of lawyer/client communications and relationships.